FAQ

Yes. Our webinars can also be attended on a smartphone or tablet. We recommend using a stable internet connection and an up-to-date web browser.

Currently, payment is only possible by invoice.

Select the event you would like to attend on the platform and click "Register Now" or "Book Now." Then follow the registration process.

Participation fees vary depending on the event. Whether a webinar is free or paid is indicated on the respective event page.

After successful registration, you will receive an email containing your personal access link. Use this link to join the webinar.

Generally, no. You can participate without enabling your camera or microphone. Questions can be submitted using the chat function.

No additional software is required. You only need an internet-enabled device, speakers or headphones, and a current web browser.

You may cancel your participation up to 48 hours before the event starts. If you remain registered and a recording is available, you will receive access to it after the event.

After registering, you will receive a confirmation email. Click the "View Order Details" button. At the bottom of the order details page, you will find the red "Cancel" button. You must confirm the cancellation by clicking "Yes, Cancel Order" on the following page. 

If you notice immediately during the booking process that you have booked the wrong event, you can also click the "Cancel" button at the end of the booking process.

If your event includes subscriber benefits, the relevant information will be displayed during the booking process.

If special conditions apply for DGAUM members, these will be shown during the booking process.

Selected events offer discounted rates for students. Proof of student status is required.

Yes. You can book multiple events one after another.

Yes. Group registrations are possible. Please provide complete participant information for each attendee.

Please contact us at webinare [at] gentner.de (webinare[at]gentner[dot]de).

Use the search and filter functions on the platform to search by topic, industry, or keyword.

Advance registration is required so that you can receive your access link.

We offer both free and paid events. Details are provided in the respective event description.

Recordings are available for at least one year.

Please contact us at webinare [at] gentner.de (webinare[at]gentner[dot]de).

No. You only need to register with your contact details for each individual event. No user account is created.

Yes. After successful registration, you will receive a confirmation email containing all important information.

Your access link will be sent by email immediately after registration. If you do not receive it, please contact us at webinare [at] gentner.de (webinare[at]gentner[dot]de).

Please check your spam or junk folder first. If you still have not received an email, please contact us at webinare [at] gentner.de (webinare[at]gentner[dot]de).

After registering, you will receive a confirmation email. Click the "View Order Details" button. At the bottom of the order details page, click the red "Cancel" button and confirm by selecting "Yes, Cancel Order."

If you notice during the booking process that you selected the wrong event, you can cancel directly at the end of the booking process.

Generally, whether or not a cancellation has been made within a valid time period, depends on our GTC.. 

Yes. During the webinar there will be Q&A sessions, and you can submit questions to the speakers using the chat function.

If materials are provided, they will be sent to you by email or made available via a download link after the event.

If applicable, the code required to claim your credits can be found on your certificate of attendance, which you will receive after the webinar.

First, check your internet connection and refresh the page. It may also help to leave and rejoin the virtual event room. If the problem persists, please contact technical support at webinare [at] gentner.de (webinare[at]gentner[dot]de).

Yes. Technical support is available during our events via the chat in the virtual presentation room or by email at webinare [at] gentner.de (webinare[at]gentner[dot]de).

Questions can be submitted using the chat function in the virtual webinar room.

Please check your device volume, audio output settings, and any connected headphones or speakers. Also please approve your browser's request for audio output. Logging out and in again may also help. If the issue persists, use the chat in the virtual event room or contact us at webinare [at] gentner.de (webinare[at]gentner[dot]de).

Yes. If materials are available, they will be sent to you after the event by email or via a download link.

If a recording is available, you can watch the webinar again at a later time.

Yes. A certificate of attendance is issued after successful participation in paid events.

Selected events offer professional credits. Details are provided in the respective event description.